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 Loblaw Customer Service Moves to the Browser
This year Loblaw Customer Service, a Loki customer since 1998, upgrading their customer service call tracking software to our latest, browser-based version of Forms+Phones. Since selecting Loki, they have grown from a two person call centre in Toronto to over 50 representatives at locations across Canada.
Cineplex Upgrades Forms+Phones
Cineplex has extended their use of Forms+Phones from basic complaint recording into a broader, customer service initiative with issue tracking and advanced management reporting.
Toronto Real Property Application
Working with the City of Toronto, Loki has built the Intranet-based TRP application to help the city track and maintain information about all the properties the city has an interest in.
For the last eight years, Loki Innovations has been helping its clients understand and implement new technical solutions to address their business needs. Loki has a wealth of experience with aspect of implementation: facilitation, design, construction, management, testing, documentation, training and installation. The company brings together engineers, software developers, researchers and documenters to provide a flexible team capable of responding to the fast-changing demands of the marketplace.

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