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Loblaw Customer Service Moves to the Browser |
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This year Loblaw Customer Service, a Loki customer since
1998, upgrading their customer service call tracking
software to our latest, browser-based version of
Forms+Phones. Since selecting Loki, they have grown from
a two person call centre in Toronto to over 50
representatives at locations across Canada. |
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Cineplex Upgrades Forms+Phones |
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Cineplex has extended their use of Forms+Phones from
basic complaint recording into a broader, customer
service initiative with issue tracking and advanced
management reporting. |
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Toronto Real Property Application |
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Working with the City of Toronto, Loki has built
the Intranet-based TRP application to help the
city track and maintain information about all
the properties the city has an interest in.
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Implementation
For the last eight years, Loki
Innovations has been helping its clients understand and
implement new technical solutions to address their
business needs. Loki has a wealth of experience with
aspect of implementation: facilitation, design,
construction, management, testing, documentation,
training and installation. The company brings together
engineers, software developers, researchers and
documenters to provide a flexible team capable of
responding to the fast-changing demands of the
marketplace.
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